What are some of the duties usually performed by a resident manager?

Once the decision to employ a resident manager is made, your next consideration is to define the manager’s duties and responsibilities. By writing a detailed job description, you have a better idea of the skills and knowledge required for the job, how to determine the expected work schedule, and what to offer in compensation.

For many owners, the job duties and responsibilities for the resident manager are to provide customer service (such as inquiries, showings, and maintenance) and management reports. Other owners have the resident manager responsible for many rental duties such as applications, tenant screenings, tenant selection, lease execution, rents, repairs and maintenance.

A list of resident manager duties may include the following:

  • Answering phone inquiries about vacancies
  • Keeping business office hours per set schedule
  • Showing vacant units
  • Accepting applications, fees, deposits
  • Screening and selecting tenants
  • Conducting lease signing and new tenant orientation
  • Conducting move-in and move-out inspections; completing inspection checklists
  • Collecting rents and late charges
  • Maintaining rent records
  • Handling routine banking deposits
  • Serving notices
  • Cleaning vacant units
  • Handling tenant maintenance requests; maintaining a service request log
  • Scheduling contracted maintenance and repair services
  • Providing certain maintenance work for which qualified
  • Preparing business reports

The size of the property, the extent of the job duties, and the type of responsibilities may determine whether the manager’s job is a full-time position or a part-time position. You will need to determine the number of hours that the manager is expected to be on the property (e.g., office hours or maintenance work) and the scheduled hours of availability for contact by tenants.

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