What are some suggestions to handle noise complaints?

March, 2019

If you receive frequent complaints about noise you should investigate the possible sources of noise disturbance. If the noise is persistently coming from a particular source that is within your control i.e. a tenant on your rental property, you must address the issue with the offending party and take appropriate action. If the noise is […]


My new tenants are complaining about noise, any noise. Should I take them seriously? They’ve only been tenants for little more than a month.

March, 2019

Noise is one of the most common tenant complaints in multi-family housing. You should take their complaints seriously and respond with an acknowledgement of the complaints. Ignoring a complaint from tenants is never a good business practice. Listen to what your tenants say is the problem. If this is their first rental they may not […]


Strengthen Your Lease

March, 2019

Strong lease clauses protect the landlord’s business. A strong lease is a risk management tool to defend against known risks and a risk preventative measure for unexpected events. A lease agreement is a legal contract that governs the landlord-tenant relationship. The lease transfers possession, use and enjoyment of the rental premises from the landlord to […]


A potential tenant has asked me what my policy is about a home-based business operated from a rental unit. Is that something that’s usually allowed?

February, 2019

First check your state statutes and local ordinances to see if home-based businesses are addressed by statute or codes. Whether you should allow a tenant to operate a home-based business from your rental unit may also depend upon the type of business and the business practices involved. Some cities or jurisdictions may have ordinances that […]


My friend wants to rent one of my apartments. I’ve read that it can sometimes be a problem renting to your friends or family. What could be an issue?

February, 2019

Potentially the issue of most concern is that you and your friend don’t formalize the arrangement as a business relationship of landlord and tenant. A landlord should always keep his professional life separate from his personal life. If your friend rents from you, you are his landlord.  You should require your friend to follow the […]


Would an oral agreement with a tenant be legal if he understands the terms of my rental policy?

February, 2019

You should research what your state’s statutes say regarding the issue. An oral lease in most states is a legal contract enforceable against landlord and tenant if the rental term is month-to-month or for a term of one year or less. However as a practical business matter, all leases of any duration should be in […]


Last Month’s Rent

February, 2019

Typically landlords require a new tenant to pay the first month’s rent and a security deposit at the time of move-in. Some landlords also collect the last month’s rent as well. Whether the practice of collecting last month’s rent is a good business practice may depend upon the landlord’s business necessity and/or market conditions.  Whether […]


Pre-Employment Screenings

February, 2019

Employers use pre-employment screenings to quickly and effectively qualify an applicant to determine if the applicant can be advanced as a candidate for employment. While application forms serve to collect basic applicant information, written and/or oral questions asked during pre-employment screenings provide additional information to determine if the applicant’s qualifications meet job requirements. With appropriate […]


What about compensation for a resident manager? Should it be an hourly rate and/or reduced rent? Do I need some sort of employment contract?

February, 2019

Compensation for a resident manager may be dependent upon the manager’s duties and responsibilities, the number of hours worked, the work schedule (days and time), on-call availability, employee benefits, and comparable wages/salary paid for similar job positions in the local rental community. Compensation can be paid as a flat salary or by an hourly wage. […]


What are some of the duties usually performed by a resident manager?

February, 2019

Once the decision to employ a resident manager is made, your next consideration is to define the manager’s duties and responsibilities. By writing a detailed job description, you have a better idea of the skills and knowledge required for the job, how to determine the expected work schedule, and what to offer in compensation. For […]